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  Public Ticket #1271182
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  •  2
    chefcove started the conversation

    Hi,

    as attached. I tried with differnet computer and browser, but my preview icons are not showing

    Attached files:  icon not showing.png

  •  583
    Theme replied

    Hello,

    may I ask what operating system and browsers are you using?

    The screenshot of the page looks very different to what it is supposed to look therefore it is possible that your downloaded files got corrupted during the download.

    Can you please try to download the theme files again, unzip the files and try again?

    Thank you

    Best regards,

    themeenergy support

  •  2
    chefcove replied

    Hi,

    I using Win 10, firebox and chrome. 

    Had downloaded a new zip file and open. end result is the same 

    :(

    Did I do anything wrongly

    rdgs

    ZK

    Attached files:  icon not show.png

  •  583
    Theme replied

    Hello,

    please make sure to unzip the folder you have downloaded from themeforest before opening the files.

    Thank you

    Best regards,

    themeenergy support

  •  2
    chefcove replied

    Hi thanks!

    My bad. Didnt realise I had been opening on a zip file.. 

  •  583
    Theme replied

    You are welcome.

    Best regards,

    themeenergy support