Welcome to the ThemeEnergy Support Center!
Thank you for purchasing one of our items! This support forum is here to help not just yourself, but also also other buyers.
We ask that unless you are posting sensitive information (server FTP info or WordPress admin login) that you please make your ticket public for all to be able to see and search. This way repeated questions and answers can form a searchable knowledge base for everyone.
Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post.
Please do not submit multiple tickets for the same request, as this does not result in a faster response time.
What is not included in item support
- WordPress general support/howto’s (please, use wordpress.org forums for that);
- new features implementation and extending themes functionality;
- themes modifications and customization;
- complex individual server-side issues;
- third-party plugins and any other things that are not related to our products directly;
- issues particular to any specific device or browser (for example, IE8 and below)
- help with web-sites with “adults only” content;
- help with web-sites with any information, which undermines human dignity.
How to submit a support ticket
Please, make sure that you’ve studied the theme manual and referred to the knowledge base before submitting a support ticket.
To get started you should first register to use the support site. You can either click the Sign In / Register on the top right of this page to manually create an account using an email and password, or alternatively you can take advantage of using your Facebook or Twitter account to register and sign-in.
It is required that we verify your purchase before you can submit a ticket. Please place your unique purchase code in the form supplied.
Where can I find the purchase code?
If you need new features implementation or extending functionality of the theme, please proceed here. Thank you so much!