Welcome to the ThemeEnergy Support Center!
Average response time for is less than 24 hours during the week (usually much faster). For tickets submitted over the weekend, please give us until Monday morning to get back to you.
Please do not submit multiple tickets for the same request, as this does not result in a faster response time.
What is not included in item support
- WordPress general support/howto’s (please, use wordpress.org forums for that);
- new features implementation and extending themes functionality;
- themes modifications and customization;
- complex individual server-side issues;
- third-party plugins and any other things that are not related to our products directly;
- issues particular to any specific device or browser (for example, IE8 and below)
- help with web-sites with “adults only” content;
- help with web-sites with any information, which undermines human dignity.